Customer Service Portal

Matrix Fitness' commitment to unmatched customer service is one of the driving forces of our business. To provide world-class service, we give our subsidiaries and distributors real-time access to our Customer Service Portal--a fully comprehensive knowledge base, which provides troubleshooting guides, exploded diagrams, training materials and many other support tools. The portal can also be used to submit claims, order parts and check on the status of past orders.

If you have any questions about the contents of this portal, please contact the JHT Global Customer Service team.

Customer Service Portal

Brand Asset Portal

A strong brand features a consistent look, voice and action. That consistency makes it easier to connect with an audience, fulfill expectations, build recognition and, if all goes well, enjoy a loyal following. The Matrix Brand Asset Portal gives our subsidiaries and distributors the tools they need to give global customers a consistent message. The marketing materials found here (logos, photography, banners, ads, etc.) help maintain the look and feel of the Matrix Fitness brand.

If you have any questions about the contents of this portal or for information about photography rights and usage, please contact the JHT Global Marketing team.

Brand Asset Portal